“Recruitment for Service Desk Analyst in BT at Kolkata”
Recruitment for Service Desk Analyst: We are looking forward to Service Desk Analyst in BT at Kolkata. Interested candidates can apply.
Organization Name: BT.
Employment Type: IT & Information Security.
Total Number of Vacancies:
Job Location: Kolkata.
Name of the Post: Service Desk Analyst.
Eligibility Criteria SAP Consultant:
Education Qualification: Any Graduate, Any Postgraduate.
Job Description: We are hiring for Service Desk Analyst in BT at Kolkata. We need an energetic employee to join our team to develop our company. Interested candidates can apply.
Skills Required:
- To receive calls from UK based customers and respond to customer service issues in a professional and efficient manner.
- To make outbound service calls to UK based customer in response to service issues or queries.
- Managing all email call/request ingress to enable email to be a clean and working method of placing incidents and requests.
- To handle customer Incidents/ Service Request which require voice and written contact with the customer.
- To ensure that the customer receives an excellent experience through the highest standard of English language interaction over the call.
- To ensure prompt and accurate response to customer issues.
- To achieve operational targets as defined by the customer units.
- To maintain queue levels to agreed SLA targets levels.
- To achieve and maintain a good knowledge/capability of BT systems which are used for the role.
- To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team.
Experience: Min 3-5 years.
Age Limit: Not Mentioned.
Pay Scale: Rs 30,000 Per Month
Selection Procedure: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication), Technical test and face to face interviews. Virtual interview (Technical & HR).
How To Apply: Eligible Candidates are requested to apply and attend the direct walk-in interview. Read the terms and conditions Fully, before applying.For More Details contact Office.
Contact No: (+44) 020 7440 4220
Contact Address: BT at Kolkata, 7th to 11th Floor Tower C, 7th to 10th Floor, Gurgaon, Haryana, India – 122002
