“Recruitment for Major Incident Manager in ISON Technologies Private Limited at Noida“
Recruitment for Major Incident Manager: We are looking forward to becoming a Major Incident Manager in ISON Technologies Private Limited at Noida. Interested candidates can apply.
Organization Name: ISON Technologies Private Limited.
Employment Type: IT Services & Consulting.
Total Number Of Vacancies: 1.
Job Location: Noida.
Name Of The Post: Major Incident Manager.
Eligibility Criteria For Major Incident Manager:
Education Qualification:
UG: B.Sc in Computers, BCA in Any Specialization, B.Tech/B.E. in Any Specialization
PG: MCA in Any Specialization, M.Tech in Any Specialization, MS/M.Sc(Science) in Computers
Job Description: We are looking forward to becoming a Major Incident Manager in ISON Technologies Private Limited at Noida.We need an energetic employee to join our team to develop our company. We have an urgent opening for experience. Interested candidates can apply.
Skills Required:
- Overall Accountability for the execution of the Incident process and procedures for his line of business
- Validating classification of an incident as a Incident against Incident Criteria
- Determining the scope of the Incident
- Managing/Performing internal notification, executive alerts and escalation activities through service recovery of a Incident according to Incident Notification Timeframe
- Assembling a Incident Team consisting of technical support people (other levels of support, across domains/competencies as required), management and key stakeholders to develop, execute, monitor and track an integrated resolution plan through service recovery of the Incident
- Making service restoration / recovery decisions, engaging the delivery Center management team as required
- Ensuring that the progress of the Incident recovery and all relevant times are documented in the associated Incident Record(s)
- Detailed communication to Management as well as Client.
- Initiating and facilitating the Incident bridge meetings and communications as needed
- Incident Technical Bridge
- Incident Customer Bridge
- Contacting the continuity provider for a Data Centre crisis or for exceptionally severe single customer outages
- Consolidating an integrated resolution plan when multiple competencies/domains are engaged
- Obtaining and providing status on Incident recovery progress x
- Ensuring that the customer is contacted to confirm that the service has been restored to the customer’s satisfaction according to Resolve and Close Incident policy – Incident Exit Criteria
- Chairing the Incident Bridge Calls and/or technical multi-person chats
- Following defined escalation path when needed, as defined in the escalation policy
- Identifying Incidents which need special attention or escalation
Experience: Min 5 to 8 Years.
Age Limit: Not Mentioned
Pay Scale: Rs 80,000 Per Month.
Selection Procedure: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.Virtual interview (Technical & HR)
How To Apply: Eligible Candidates are requested to apply and attend the direct walkin interview.Read the terms and conditions Fully, before applying.For More Details contact Office.
Contact Address: ISON Technologies Private Limited, BPTP Park Centra, 002 & 003, Ground Floor, Sector 30, Gurugram, Haryana 122001
Call Us: 0124 440 9337/8920660587
Mail Us: varsha@isontechnologies.com
Website: https://www.isontechnologies.com/
