Hiring For Marketing Executive

Immediate Opening For Advisor in Jio at Cuttack, Mohali, Indore, Nagpur, Durgapur, Ahmedabad, Jaipur, Surat

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“Immediate Opening For Advisor in Jio at Cuttack, Mohali, Indore, Nagpur, Durgapur, Ahmedabad, Jaipur, Surat”

Immediate Opening For Advisor 2022: We are offering for Advisor in Jio at Cuttack, Mohali, Indore, Nagpur, Durgapur, Ahmedabad, Jaipur, Surat. Interested candidates can apply.

Organization Name: Jio

Employment Type: Telecom / ISP

Total Number Of Vacancies: 20

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Job Location: Cuttack, Mohali, Indore, Nagpur, Durgapur, Ahmedabad, Jaipur, Surat

Name Of The Post: Advisor

Eligibility Criteria For Advisor: 

Education Qualification: Any Graduate, Any Post Graduate

Job Description: We are looking forward to becoming an Advisor in Jio at Cuttack, Mohali, Indore, Nagpur, Durgapur, Ahmedabad, Jaipur, Surat.. We need an energetic employee to join our team to develop our company. We have an urgent opening for experience. Interested candidates can apply.

Skills Required:

  • Offer a solution-based approach to all customer interactions tailored to the needs of the individual customer with a focus on resolving customer queries in the first contact. Ensure an Online resolution is given to all the calls/emails received by him/her
  • Use specialized knowledge and experience to troubleshoot technical / non-technical issues and diagnose the customer query and/or complaint and nullify the need to raise SRs or backend tickets.
  • Follow the Standard Operation Procedures given to resolve the scenarios reported at Business Service Support
  • Ensure complete ownership for resolution of the interaction and follow up with the respective team for resolution within agreed time frames. Demonstrates ownership of all customer contacts by personally ensuring that any action required is completed as promised in a simple, timely and responsive manner.
  • Ensure that all oral and written communication, including email & chat, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards (wherever applicable). Understand & respond to all customers with willingness and appropriate tone and language
  • Make the customer aware of all DIY capabilities (do it yourself) at every possible opportunity to empower them to utilize self-care for future transactions.
  • Ensure follow-up action is taken when necessary and keep the customer informed.
  • Capture all customer details and data relevant to the call or service intervention efficiently and accurately.
  • Provide feedback on issues that are driving customer dissatisfaction, along with suitable solutions, so that the root cause can be addressed by the business and the issue can be avoided in the future.
  • Ensure that product, system, process and policy knowledge is updated & current.
  • Ensure that knowledge and best practices are shared amongst team members to provide exceptional customer service.
  • Take ownership to resolve any escalated calls by internal or external stakeholders including Farmer/TL/Field Engineers
  • Adhere to scheduled shifts, rosters- start times, end times, break times and any scheduled activities.
  • Regularly update his /her technical skills through interactions and learning from Team Leader/Trainer.
  • Ensure personal and data safety at work, at all times.
  • Adhere to all Service Support Contact Centre Policies, Procedures, Codes of Conduct and legislative requirements.
  • Act as a subject matter expert, providing floor guidance to team members who are relatively new or less experienced once the advisor crosses 6M and clears all training and certification in the first attempt with high scores.

Experience: Min 0 – 1 Year

Age Limit: Not Mentioned

Pay Scale: Not Mentioned

Selection Procedure: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.Virtual interview (Technical & HR)

How To Apply: Eligible Candidates are requested to apply and attend the direct walkin interview.Read the terms and conditions Fully, before applying.For More Details contact Office.

Contact Address: Jio, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400055.

 
 
 
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