“Job Opening for Service Desk and Problem Management Technician “
Hiring For Service Desk and Problem Management – Hiring For Service Desk and Problem Management Technician for Orcapod Consulting Service Private Limited at Bangalore. Eligible Candidates Are requested to attend the direct interview.Eligibility Criteria given below.
Organization Name : Orcapod Consulting Service Private Limited
Employment Type : Private Consulting Full Time Job
Total Number of Vacancies: 10
Job Location: Bangalore
Name of the Post: Service Desk and Problem Management Technician
IT Consulting Staff – 10
Eligibility Criteria For Service Desk and Problem Management:
Skill Required :
4+ years experience in Problem Management Department
Comfortable with Shift Timings 24/7 rotational shifts
Experience(Relevant) 3+ years of relevant experience (problem management
Who is comfortable with contract positions
Immediate Joiners or can join in 7 days
Top 3 skills which is mandatory Problem Management, Root Cause Analysis, Service Desk
Job Description :
- Participate in PIR meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed resolution plans
- Pro-actively identify operational issues and trends;
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitors problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues.
- Creating and updating of Problem Records
Age Limit: Not Mentioned
Pay Scale: Rs30000 Per Month
Selection Procedure: Candidates will be selected based on the Personal Interview.
How to Apply
Eligible Candidates are requested to apply and attend the direct walkin interview.
Read the terms and conditions fully, before applying.
For More Details Refer the Official Number.